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Fall 24 New Arrivals

RETURNS & EXCHANGES

Need to return or exchange an item? START A RETURN OR EXCHANGE

 

RETURN POLICY

Our goal is to make every transaction personal and pleasant for our customers. Our return and exchange policy is as liberal as possible to allow the chance to fine-tune your order. Please make sure you have read through these policies and adhere to these procedures for any returns or exchanges you decide to submit.

Our Guarantee
We guarantee every item made and then sold from Turtlesons.com. We believe in our products and stand by the quality of workmanship, craftsmanship, and materials in each and every one. We guarantee the items will arrive to you in the manner and form as described in their individual product descriptions. Our Guarantee covers:

  • Failure of workmanship and craftsmanship
  • Failure of materials
  • Production defects

Our guarantee does not cover general wear and damage caused by accident or by using the item for other than its intended purpose. This includes animal damage, tool damage, damage caused by mishandling via airline or third party shipping companies, extreme wear and third-party alterations made to the item. Likewise, fluctuating fit, abuse of product, and disregard for the product care instructions are not covered. Our Guarantee applies to all Turtleson items purchased through our Online Store at Turtlesons.com.

Returns & Exchange Policy
We are happy to accept returns for exchange or refund if the item meets the following conditions:

  • Purchased within the last 60 days from our online store at Turtlesons.com
  • Still in its original, unworn, unaltered, and unwashed condition
  • Shows no signs of wear or use
  • All original tags and size markers remain attached
  • Was not purchased at a discounted price or as part of a special offer

Please note: Discounted items are not eligible for exchange or refund.

Utilizing the finest materials sourced from around the world, Turtleson garments are proud to be high quality AND high style. With a deep passion for our products and process, we are committed to our customers and their experience. If you have ANY concerns or feedback about our designs, materials, production, or process...please let us know. We listen!